# Traveler Support

> Contact, troubleshooting, purchase restoration, and account deletion help for the Traveler travel history app.

Canonical support page: https://trytraveler.com/support

## Contact support

Email support@trytraveler.com. Include the device model, system version, Traveler version, and a short description of what happened. Passwords must never be sent.

## Troubleshooting

Close and reopen Traveler, confirm the device is connected to the internet, and install the latest available app version. For a missing Traveler Pro purchase, open Traveler Pro and use Restore Purchases. If the problem continues, contact support with the steps that caused it.

## Delete your account

In Traveler, open Profile and tap Delete Account. Confirm your identity using the option shown, then tap Delete Forever. Deleting the app from a device does not delete the account. If the account cannot be accessed, contact support from the email address associated with it.

Deleting a Traveler account does not cancel an App Store or Google Play subscription. Manage or cancel a subscription through the store account used for the purchase.

## Operator

Traveler is operated by Jakub Polák, a sole trader registered in the Czech Trade Licensing Register, with a registered place of business at Míšovická 458/3, 155 21 Praha - Zličín, Czech Republic, Company ID (IČO): 19279400.

## Privacy and terms

- [Privacy Policy](https://trytraveler.com/privacy): How Traveler processes personal data, location, contacts, shared trips, service providers, retention, security, and user rights.
- [Terms of Service](https://trytraveler.com/terms): Rules for accounts, acceptable use, subscriptions, user content, shared trips, service availability, and legal responsibilities.